Furniture fulfillment FAQ
What is a furniture 3PL?
A furniture 3PL is a third-party logistics provider that stores, handles and ships bulky goods such as sofas, beds, tables and case goods on behalf of a brand. Unlike a general fulfillment center, it is set up for oversized cartons, multi-box items, LTL freight and home delivery services like room of choice and white glove.
What is white glove delivery for furniture?
White glove delivery is the highest home-delivery service level: a two-person crew brings the item into the room the customer chooses, unpacks it, assembles it if needed, and removes the packaging. It is the right choice for heavy, high-value or assembly-required pieces.
What is the difference between threshold, room of choice and white glove?
Threshold delivery brings the item to the first dry area, such as a front door or garage. Room of choice carries it into a specific room. White glove adds unpacking, assembly or setup and debris removal on top of room-of-choice placement.
Can you ship furniture by parcel?
Yes, when the carton fits within parcel carrier limits and the economics work. Many chairs, side tables, flat-pack items and compressed mattresses ship well by ground parcel. We route larger or heavier items to LTL or home delivery to avoid oversize charges and damage.
How do you handle multi-box furniture orders?
Every carton belonging to a set is linked to its parent SKU, so an order is only released when all boxes are available and they ship together under one shipment. That prevents a customer from receiving three of four sectional pieces.
Do you offer furniture assembly?
Yes. Assembly is available as part of white glove delivery through vetted delivery partners in our markets. You define which SKUs require assembly and the customer can be offered it at checkout.
How do you reduce furniture shipping damage?
Damage is reduced by storing cartons flat with stack limits, inspecting inventory on arrival, choosing the right mode for each order, and recommending packaging improvements such as corner protection and tested cartons when a SKU shows repeat damage.
Can you ship wholesale and retail orders as well as DTC?
Yes. We ship palletized and LTL wholesale orders to retailers and showrooms alongside DTC orders, and we can support EDI documents such as advance ship notices for retail partners.
What happens when a furniture item is returned?
Returned items are received, inspected and graded. Sellable items are repacked and restocked, items with minor issues can be touched up or rebagged, and unsellable items are set aside for your decision rather than disposed of automatically.
How is furniture fulfillment priced?
Furniture fulfillment is usually priced on storage space used, handling per order or per carton, freight by mode, and the delivery service level chosen. We provide a transparent, custom quote within 24 hours based on your actual SKU sizes and order mix.